IT Operations Administrator

THE OPPORTUNITY
An exciting opportunity has become available to be part of our fast-growing team and to be a key part of the Technology & Innovation function. This role provides an outstanding opportunity to join a growing global integrated marketing advisory and will provide an ambitious individual with valuable experience for progression and development.

THE COMPANY
mediasense is a global, independent advisor that brings the clarity, connection and confidence modern marketers need to fuel growth. We help marketers eliminate waste and maximize the impact of their most significant investments at scale. Our ambition is to define and own an entirely new category – recognized as the world’s most trusted, independent and impactful marketing advisor. We do this by elevating how clients operate, how agencies deliver, how platforms perform, and how all parts of the ecosystem connect. Because progress doesn’t happen in isolation, it takes alignment, intelligence, and trust. That’s what we enable. That’s what we stand for. That’s Unified Marketing Intelligence.

mediasense is designed around how we help marketers optimize and transform through best-in-class structure and governance (Organization), partners and platforms (Ecosystem), governance and controls (Assurance), and measurement and effectiveness (Science). We have the proven ability to effectively support large, complex organizations and deliver multiple projects simultaneously. As evidenced through our strong track record with clients, we pride ourselves on the consistent high quality of service delivery and the ability to accelerate transformation and growth.

mediasense and has over 200 employees across London, New York, Singapore and New Delhi.

THE ROLE
This role is for an IT Operations Administrator, based in London. This role will report into the Head of Infrastructure.

The IT Operations Administrator plays a critical role in supporting the daily operations of the Technology & Innovation department. The role ensures the smooth orchestration of service tickets, maintains accurate and up-to-date documentation, and produces insightful reports to support decision-making and continuous improvement across IT services.

The role itself will involve a range of activities including:

• Developing, maintaining, and updating IT operational documentation such as SOPs, runbooks, and configuration records
• Ensuring documentation is standardised, accessible, compliant, and regularly reviewed in collaboration with technical teams
• Generating regular and ad-hoc reports on system performance, incident trends, and service metrics
• Analysing ticket data to identify recurring issues and recommending process improvements to IT leadership
• Overseeing ticket orchestration and service management activities
• Serving as a liaison between technical teams to facilitate effective communication

THE CANDIDATE
This role is a great first step into an IT career. The ideal candidate will be organised, eager to learn, and motivated by the opportunity to support IT operations in a busy environment. They don’t need extensive technical experience, but they should have a genuine interest in technology and a willingness to build their skills over time.

The ideal candidate will have the following:

• Strong organisational skills with the ability to keep documentation and records accurate and up to date
• Attention to detail and ability to follow processes carefullyGood communication and teamwork skills to collaborate with colleagues across the IT team
• A proactive, problem-solving mindset with a willingness to ask questions and learn from others
• Interest in developing IT knowledge, with the potential to grow into a technical helpdesk or IT operations role in the future