Client Director, UK

Ref: MSCD0027


MediaSense is a trusted media advisory partner to some of the world’s leading brands. We specialise in advising clients across all aspects of their media supply chain; their agency, their media & technology partners, and their internal operating model. We are a challenger to the legacy media auditor, consultant and pitch advisory players of the marketing communications consultancy sector offering intelligent, mature and high value advice on business and media challenges.


The Client Director is responsible for the day to day management of the relationship with a number of our clients, for coordinating the resources needed to service those clients and for managing business development efforts, both with existing clients and new prospects.  The Client Director reports into the Business Director.

The role comprises of a wide range of activities:

Client management

  • Managing the day-to-day relationship with a number of our clients
  • Managing all administrative aspects of the relationship with our clients (fee proposals, contract, NDA, invoicing schedule, payment details, etc.)
  • Ensuring clients are engaged with on a regular basis

Project management

  • Ensuring meetings are properly documented and actioned
  • Managing the team to ensure on-time, on-budget and on-quality deliveries to our clients

Team management

  • Supporting the team to providing the highest level of customer service and best output possible
  • Managing the team servicing our clients and coordinating resource across accounts and projects
  • Resolving issues in the team and escalating as appropriate
  • Ensuring team members are properly challenged and motivated
  • Helping with performance reviews and documenting accordingly

Communication and Collaboration

  • Ensuring agency relationships are smooth and efficient, and interactions are documented and actioned
  • Sharing progress reports with Partner, Client Operations as and where required

Business development

  • Promoting the business and other existing services to clients and new prospects
  • Working with the new business team to generate new accounts


Demonstrate core MediaSense values; pursue excellence, champion people, foster a respectful and collaborative approach to work


To apply for the role – please pass over a CV and brief cover letter to: